We offer returns within 14 days of delivery in Singapore and 21 days for international orders. Unfortunately, for hygiene reasons, we are unable to exchange or accept returns on earrings.
To be eligible for a return store credit, make sure that your items are back at our facilities within 14 and 21 days respectively. Items must be unworn, have tags still attached and original packaging intact. All items must be shipped back to us in the original box to avoid damaging the jewelry. Any returns received damage will not be refunded. We reserve the right to deduct a SG$4 shipping fee for any return orders under Free Shipping.
Sale items cannot be returned but can be exchange for a different item or store credit. WHAT IF MY PRODUCT IS DAMAGED? Don’t worry, we’ve got you! If you’ve received a damaged, or incorrect item, send us an email; firstname.lastname@example.org with a clear photo of the defect or the wrong item you received, along with your name and order number. We'll get in touch to have your item replaced.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN? Once we've received the package, it takes up to 5 business days to process your return and issue a refund. An email update will be sent once we process your return and refund your original method of payment. It can take up to 3-7 business days for refunds to appear back on your credit card or PayPal account.
IMPORTANT DETAILS We’re unable to refund original shipping fees on any orders. For orders outside of Singapore there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Curious Creatures will not cover or reimburse these fees.
ITEM RECEIVED NOT QUITE YOU IMAGINED? You've received your order, but it's not quite the item you wanted or changed your mind. Fret not, we will gladly do an exchange for you in these easy steps :
• Email us at email@example.com with your name and order number, and which items you would like to exchange for. • Mail your item to 333 Kreta Ayer Road 03-21 Singapore 080333. We will not be liable for lost mail should it be sent via regular mail. Shipping will be borne by the customer. • Or do a one-to-one exchange directly at our shop+studio with an appointment.
FINE PRINT... • A SG$4 shipping fee will apply for domestic exchange. • A SG$7 shipping fee will apply for International exchanges. • Exchanged items cannot be re-exchanged. We will only accept one exchange ONCE.
Any additional inquiry, please email firstname.lastname@example.org , we'll be happy to answer them.